Get in Touch With Us
Got a question about one of the offshore casinos we've reviewed, spotted something that needs updating, or want to suggest a topic? This page explains the best way to reach Aussie Online Casinos and what you can expect once you do.
How to Get in Touch
Email is the most reliable way to contact our team. Send your message to [email protected] and we'll aim to get back to you within two working days. If your enquiry relates to a specific casino, bonus offer or payment method, mentioning it in your subject line helps us route it to the right person faster.
What We Can Help With
We hear from Australian players and readers on a wide range of topics. Some of the more common ones include:
- Fast payout enquiries — Questions about which casinos on our list process withdrawals quickest, what KYC checks to expect, or why a withdrawal is taking longer than usual.
- Bonus terms and wagering — Clarification on how a welcome offer, free spins package or wagering requirement works before you commit any funds.
- Payment methods — Questions about deposit and withdrawal options available to Australian players, including PayID, card payments and e-wallets, along with any limits or fees you've noticed.
- Corrections and updates — If a licence detail, offer amount, or feature described on our site looks out of date, we want to know so we can check and update it.
- Content suggestions — Ideas for casinos, game categories or topics such as non-GamStop casino options that you'd like us to cover in more depth.
- Responsible gambling support — If you or someone close to you is struggling with gambling, let us know and we'll point you towards appropriate Australian support services.
What We Can't Do
We're an independent review and comparison site — we don't operate any casino, hold player funds, or have access to individual player accounts. If you have a dispute with a casino over a withdrawal, a bonus, or account verification, that needs to be raised directly with the operator's own support team, and if unresolved, with the licensing body shown on their site. We're happy to point you in the right direction, but we can't intervene in an account-specific issue.
A Note on How We Review
Every casino featured on submission2000.com is assessed against the same set of criteria — licensing, payout speed, game variety, payment options relevant to Australian players, and mobile usability. Commercial relationships with any operator do not influence where a site sits in our rankings. If you think we've missed something in an assessment, or you've had an experience that doesn't match what we've written, tell us — genuine reader feedback helps keep our reviews accurate.
Response Times
We read every message ourselves; there's no automated reply standing in for a real answer. Our usual target is two working days, though it can stretch a little longer during busier periods. If your enquiry is urgent — for example, related to responsible gambling — say so clearly in your message and we'll prioritise it.
Thanks for taking the time to reach out. Whether it's a quick question or detailed feedback, we read all of it and appreciate you helping us keep our coverage of Australian online casinos useful and current.